New to Documentum Administration? October 26, 2010
Posted by bbchoudhury in Administration.trackback
Posting this for a question on what are the things to keep in mind in administering a Documentum Environment?
Understand the Architecture (Federated or Standalone)
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Where is Web/App Server hosted?
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Where is Database Server?
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Host for Content Server?
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Is Index Server set up?
Identify the teams who look after
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Database Issues?
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Storage Issues?
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Back up?
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Antivirus?
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Server Maintainance?
Policy for User and Group Management?
How is ACLs deployed for authorisation?
What are Service Level Agreements?
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Find out the timeframes to fix an issue of different severity.
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How to decide the severity & criticality of an issue?
Applicaiton Performance Issues?
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Is the Application loading up in acceptable time frame?
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Is the Docbase up and running?
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Is Docbrokers up and running?
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What is the status of Database services?
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Is the Web Server responding?
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Is there an issue with Applicaiton server side?
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Is Network responding fine?
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What is the concurrent user level for the applicaiton?
Logs Analysis and Troubleshooting
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Docbase and Docbroker Logs
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Logs for Web/Application Server
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Restarting the Docbase/Docbroker services
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Finding Root Cause Analysis of an Issue.
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